Beehive Applied Kinetic Intelligence
We Put the Analytics Into Video Analytics
Retail Banking Workforce Optimisation
“We met service levels and reduced weekly schedule by six hundred hours across the branch network within three months of installation.”
Every service desk, bank or otherwise, experiences unique workload patterns. Unlike a call centre key details such as arrival rates, waiting times and end to end service are not available for workforce planning, forcing some to conduct expensive time and motion studies in the vain hope that results can be generalised across their network.
Without this data efficient scheduling that meets service levels is impossible, and managers resort to high staffing levels to at least ensure that service levels are met, resulting in expensive over servicing and staff tied up waiting for customers that don’t arrive.
Using video of the queue and service areas Beehive Teller Performance delivers accurate workload, desk usage and service level data. Using simulations that reflect the workload patterns experienced by each service desk detailed schedules are generated that meet service levels and take in–store service management policies into account. Roster generation taking shift and break rules into account, reports containing easily understandable metrics and diagnosis tools allow store managers and central workforce planning to work together on not only meeting service levels but freeing staff to work on other tasks and reducing overall costs.
Meeting Space Analyser
“Half of the client meeting areas aren’t used for client meetings.”
Meeting space makes up a large part of an organisation’s property costs, but lack of meeting space is a frequent complaint of staff, and many studies show the advantages of increasing collaboration opportunities between staff, partners and customers.
Meeting Space Analyser shows how your valuable collaboration spaces are being used, allowing the right number of spaces and distribution of room sizes to be provisioned and saving on property costs.
Additionally, Meeting Space Analyser provides useful staff utilisation data to help management understand customer interaction trends to inform better schedules and or find latent capacity to use for administrative tasks.
Self Checkout Theft
Register Operator Fraud
“They just made five hundred dollars in two hours processing cash refunds without a customer.”
“Here you go mate, this one’s on the house.”
Beehive Operator focuses the efforts of your security team when dealing with internal fraud and loss at the register. High risk transactions such as refunds and discounts are identified for review based on Point of Sale (PoS) system records and automated video analysis. This unique capability allows the system to isolate refunds with no customer, missing supervisors for large refunds and discounts, and actions that look like a product being scanned which do not result in a PoS entry.
During review the full transaction details are presented along with video of register at the time of the transaction to simplify identification of fraud and theft. Once theft is identified other transactions by the staff member can be checked to establish longer term behavior patterns and gather evidence.
Cleaning Roster Optimisation
“Slips and falls are more likely when more people are in the centre.”
Cleaning and public liability insurance claims are the two largest operating costs of shopping centre operators. CLEAN monitors shopping centre populations and suggests cleaning schedules that redistribute your existing cleaning efforts to when and where they’re needed, significantly reducing injuries and the resulting claims.
Office Space Optimisation
“There are enough hot desks available ninety five days out of one hundred – and on those five days less than four missed a spot.”
SWARM uses sensors to detects arrivals and departures at office desks, and counts the number of occupied desks by department. For collaboration spaces without fixed seating positions Meeting Space Analyser is normally deployed alongside SWARM.
SWARM measures office desk utilisation, but the statistical model it builds up can be used to measure occupancy shortfalls despite there being more people than desk sensors. This allows workplace planners to confidently allocate just enough office spaces to meet service levels that allow for occasional shortfalls, knowing that they wont be blind to the shortfalls when they occur.
Foot Traffic Directions
“The manager said they were under staffed on Sunday afternoons – here’s the evidence.”
Beehive measures foot traffic flows not only at store entrances but at key points throughout your layout. Multiple arrival and departure direction combinations can be detected, supporting flexible analysis and testing of the impacts of signage and product placement.
“On the face of it both product discovery areas seem to be good ideas, but the second is clearly more popular than the first.”
“Yesterday it looks like the social distancing policy was close to being breached in lunch hour.”
Beehive can efficiently and accurately report population counts for multiple areas every minute, allowing space usage patterns to be identified, supporting decision making or alerting in property, safety marketing and other domains.
Queue Wait Time
“On most days the service desk is doing fine, but the wait time blows out to fourteen minutes every second Thursday – we need to open another desk.”
Queue wait time is a basic success measure of any physical service desk. Beehive can report average wait times per period and isolate contributing factors such as slow handling times or unexpected increases in queue arrival rates.
“We’re getting hits on known offender’s vehicles every second day in our drive through.”
LPR connects to one or more cameras at your location with clear views of car number plates as they enter a car park, loading dock or drive through area. At regular intervals the software refreshes a list of whitelisted and blacklisted number plates from a master list: whitelisted plates are those authorised to access restricted facilities such as distribution centres without raising an alarm, while blacklisted plates will raise an alarm whenever they are seen.
As a car passes a camera the number plate is read and compared with the whitelist and blacklist. If necessary, an alert including an image of the plate and any notes attached to the blacklisted entry is sent by email and SMS to security team members subscribed to alerts at that location, who can confirm the sighting and take action. Regardless of whether or not there is an alert, the plate image and time/location of the sighting is uploaded for later reference.
Your team members are given secured access to a web application that allows them to search historical plate sightings, filtered by time and up to two locations, allowing multiple events to be correlated with the presence of a particular plate. The team can add or remove a plate from a whitelist or blacklist and record notes about the plate, for example the company who owns the whitelisted vehicle, or a law enforcement contact to notify if a blacklisted plate is sighted.
“When we enrolled the guy who got away with those batteries we found out he’s visited five stores nine times in the last month –next time we’ll be ready.”
Protect your customers, staff and business from known offenders across a network of sites in a cost effective manner independent of existing DVR systems. A streamlined end to end enrolment and alarm process increases accuracy and speeds rejection of false positives, with purging and audit controls to ensure privacy and clearly demonstrate compliance with relevant legislation.
Occupancy Capacity Management
Directors have a direct legal duty to implement and monitor systems which ensure safe working conditions in their workplaces (WHS Act 2011).
BeeHive provides a system to effectively manage Pandemic/COVID risks and enables you to assure your customers and staff that your place/s of business meet regulations.
Risks range from non compliance with regulations leading to fines through to actual disease outbreaks with severe health, human resources, repetitional and revenue impacts.
Our Capacity Management dashboard allows head office to observe trends in social distancing compliance across their organisation so that outliers can be identified quickly and managed with training or modified processes and layouts.
Importantly, beyond Covid-19 the installed Beehive hardware can be used for any of our applications, so investing in compliance now can have ongoing benefits for your organisation into the future e.g. benchmarking the new norm in property utilisation to inform opportunities to reduce the costs of property.