Beehive Applied Kinetic Intelligence

We Put the Analytics Into Video Analytics

Beehive collects real world activity through cameras and sensors and applies it to business optimisation and loss reduction concerns specific to the retail, retail banking and workplace sectors – affordably and at scale.

Beehive Industry Solutions

A Beehive pilot project can be deployed with minimal impact on your IT team. Even production roll-outs have a very light installation footprint, while meeting the stringent security requirements of major banking and retail customers.

RETAIL

Fraud and Theft

Self Checkout Theft

“Sorry that avacado wasn’t scanned correctly – let me fix that for you.”

“I’m sure they weren’t carrying that when they entered the store.”

BeeHive STING alerts self checkout supervisors though a mobile app when customers deliberately or accidentally mis–scan items or swap barcodes to “scan” a cheaper product, while automatically learning to detect thousands of new products and packaging.

BeeHive Returns helps the returns desk staff confirm whether or not staff or customers use abandoned receipts to receive a refund.

Cash Register Operator Fraud

“They just pocketed five hundred dollars in two hours processing cash refunds without a customer.”

“Here you go mate, this one’s on the house.”

Going beyond Point of Sale integration with the DVR, BeeHive Operator helps retailers reduce the cost of fraud at the registers by detecting, prioritising and presenting video of the highest risk transactions each day,  for example refunds with no customer present, or discounts with no manager present.

BeeHive Operator helps retailers detect staff that deliberately or accidentally fail to scan products that go into the customer shopping bag.

Repeat Theft and Organised Retail Crime

“Turns out the guy who got away with those batteries visited five stores nine times in the last month – next time we’ll be ready.”

“We’re getting hits on known offender’s vehicles every second day in our drive through.”

BeeHive Face makes it easy for loss prevention professionals to centrally manage a list of known repeat offenders and to be notified when they arrive at one of their stores.

Beehive LPR allows security teams to monitor car parks and drive throughs for the vehicles of known offenders and unknown vehicles at loading docks.

RETAIL

Improving the Bottom Line

Workforce Schedules

“No more guessing – with constantly updated traffic modelling we improved service levels and saved costs.”

Beehive can measure queue length, wait time or service level metrics against a target, simulate your store using detailed real world traffic patterns and determine the number of serving staff required to meet the target in future. With knowledge of shift length and break rules Beehive can even suggest rosters that optimally fit staff requirements.

Leasing and Layouts

“We never used that space – leaving it out of our new layout will save a huge amount in property costs. Meanwhile our sales don’t reflect how popular that phone kiosk is – with detailed browsing data we can test alternative fixtures with confidence.”

Beehive counts populations in areas of a store minute to minute through direct observation, avoiding the rapidly accumulating errors that occur when door counts are used for this purpose. This allows a detailed picture of browsing and usage patterns to emerge, informing every future discussion about shop layout, size and conversion rates.

Product Mix and Marketing Placement

“We didn’t realise how many people took a short cut through white goods, now that our house brand kettles and signage are there sales are boiling.”

Beehive measures foot traffic flows not only at store entrances but at key points throughout your layout. Multiple arrival and departure direction combinations can be detected, supporting flexible analysis and testing of the impacts of signage and product placement.

RETAIL BANKING

Workforce Optimisation

“Everyone knows banking is changing, but we also need to serve our customers in the present. With accurate workload forecasting we’re freeing our telling staff to try out new initiatives, meeting our service levels and saving money by not over–servicing.”

BeeHive Bridge has been designed to assist retail banks make the transition from a transactional location (branch) to a place of financial products and services consultation (store).

Effective integration of branches with other channels is constrained by the lack of customer information in physical branches.

Retail banks using BeeHive Bridge are able to use an evidence based approach to the development of new operating models for their physical locations and have realised immediate benefits including:

  • Average workforce costs reduction of 12 hours/week/branch
  • Over a 10% reduction in property leasing requirements
  • Stabilised/improved customer service levels
  • Improved branch manager engagement in service efficiency
RETAIL BANKING

Property Optimisation

“The function of our branch is quickly moving away from transactions and we need more information to help us design our branch of the future.”

Using BeeHive, retail banks have the opportunity to significantly reduce property leasing costs and at the same design new branch experiences that are based on true utilisation patterns. Reduce the guesswork, make informed property decisions and join other BeeHive customers who have identified opportunities to reduce their standard floorspace by over 10%.

WORKPLACE

Support Collaboration & Optimise Property Costs

“Without occupancy data that showed us when we had run out of seats we had to play it safe, which meant we didn’t use our agile workspace efficiently.  Now we can see accurate usage data – including the rare days when there are more people than desks.”

More and more organisations are discovering the benefits of changing office seating allocations from fixed to agile. Early reductions in seats can be easy to achieve but the long term management of an agile workspace creates new challenges for property teams.

BeeHive SWARM assists property teams use an evidence based approach to:

  • Boost collaboration
    Collaboration is key to improved business performance and yet one of staff biggest complaints is lack of meeting spaces. BeeHive helps property teams identify latent capacity of space that informs re-configuration of spaces to ensure staff have a place to collaborate when needed.
  • Change workstation allocations from fixed to agile with precision
    BeeHive accurately monitors the number of desks being used by staff each day to inform a reduced number of desks to meet an availability target.
  • Test the change in allocated seats
    BeeHive allows you to confirm the optimal number of desks have been allocated through a short term trial.
  • Operate agile workplaces into the future
    BeeHive continues to highlight long term changes in demand for office space even when demand exceeds supply, and shows property professionals opportunities to keep allocation of space tightly coupled with staff demand.
EDUCATION

Campus Optimisation

“Trying to find out how academics, let alone students are using our campus is like herding really smart cats. Now we can unobtrusively plan property and usage improvements to our campus based on real usage patterns.”

BeeHive helps property teams identify latent space on campus that can be used before constructing new spaces. It also helps faculties in scheduling appropriately sized spaces for learning activities.

Space optimisation is a moving target for property professionals as demand for campus space changes over time due to:

  • Student number growth

  • Space allocation policy changes such as supplying space to faculties based on typical peak utilisation rather enrolments

  • Increased adoption of digital learning

  • Major interruptions that create new baselines in campus usage

Instead of making decisions on short term time and motion studies or enrolment numbers BeeHive AKI delivers accurate space utilisation information to enable the property team to adopt an evidence based approach to property optimisation initiatives.

Beehive Point Solutions

Our highly secure edge deployment platform allows any combination of the following solutions to be deployed and managed remotely across hundreds of sites, allowing you to try new solutions with no additional hardware installs.

SERVICE DESK WORKFORCE SCHEDULING

Beehive Teller Performance

“We met service levels and reduced weekly schedule by six hundred hours across the branch network within three months of installation.”

Every service desk, bank or otherwise, experiences unique workload patterns. Unlike a call centre key details such as arrival rates, waiting times and end to end service are not available for workforce planning, forcing some to conduct expensive time and motion studies in the vain hope that results can be generalised across their network. Without this data efficient scheduling that meets service levels is impossible, and managers resort to high staffing levels to at least ensure that service levels are met, resulting in expensive over servicing and staff tied up waiting for customers that don’t arrive.

Using video of the queue and service areas Beehive Teller Performance delivers accurate workload, desk usage and service level data. Using simulations that reflect the workload patterns experienced by each service desk detailed schedules are generated that meet service levels and take in–store service management policies into account. Roster generation taking shift and break rules into account, reports containing easily understandable metrics and diagnosis tools allow store managers and central workforce planning to work together on not only meeting service levels but freeing staff to work on other tasks and reducing overall costs.

COLLABORATION SPACE UTILISATION

Beehive Meeting Space Analyser

“Half of the client meeting areas aren’t used for client meetings.”

Meeting space makes up a large part of an organisation’s property costs, but lack of meeting space is a frequent complaint of staff, and many studies show the advantages of increasing collaboration opportunities between staff, partners and customers.

Meeting Space Analyser shows how your valuable collaboration spaces are being used, allowing the right number of spaces and distribution of room sizes to be provisioned and saving on property costs.

FOOT TRAFFIC

Beehive Directions

“The manager said they were under staffed on Sunday afternoons – here’s the evidence.”

Beehive measures foot traffic flows not only at store entrances but at key points throughout your layout. Multiple arrival and departure direction combinations can be detected, supporting flexible analysis and testing of the impacts of signage and product placement.

FACE RECOGNITION

Beehive Face

“When we enrolled the guy who got away with those batteries we found out he’s visited five stores nine times in the last month –next time we’ll be ready.”

Protect your customers, staff and business from known offenders across a network of sites in a cost effective manner independent of existing DVR systems. A streamlined end to end enrolment and alarm process increases accuracy and speeds rejection of false positives, with purging and audit controls to ensure privacy and clearly demonstrate compliance with relevant legislation.

LICENSE PLATE RECOGNITION

Beehive LPR

“We’re getting hits on known offender’s vehicles every second day in our drive through.”

LPR connects to one or more cameras at your location with clear views of car number plates as they enter a car park, loading dock or drive through area. At regular intervals the software refreshes a list of whitelisted and blacklisted number plates from a master list: whitelisted plates are those authorised to access restricted facilities such as distribution centres without raising an alarm, while blacklisted plates will raise an alarm whenever they are seen.

As a car passes a camera the number plate is read and compared with the whitelist and blacklist. If necessary, an alert including an image of the plate and any notes attached to the blacklisted entry is sent by email and SMS to security team members subscribed to alerts at that location, who can confirm the sighting and take action. Regardless of whether or not there is an alert, the plate image and time/location of the sighting is uploaded for later reference.

Your team members are given secured access to a web application that allows them to search historical plate sightings, filtered by time and up to two locations, allowing multiple events to be correlated with the presence of a particular plate. The team can add or remove a plate from a whitelist or blacklist and record notes about the plate, for example the company who owns the whitelisted vehicle, or a law enforcement contact to notify if a blacklisted plate is sighted.

SELF CHECKOUT THEFT

Beehive STING

“Sorry that avocado didn’t scan correctly – let me fix that for you.”

BeeHive STING alerts self checkout supervisors though a mobile app when customers deliberately or accidentally mis–scan items or swap barcodes to “scan” a cheaper product, while automatically learning to detect thousands of new products and packaging.

Using a feed from your Point of Sale (PoS) system STING compares the list of products seen by PoS, and the sequence of products visible from a camera mounted above the scanner. Discrepancies are prioritised by differences in price and forwarded as alerts to the supervisor, who can confirm the product was correctly identified and intervene with full knowledge of the substituted or entirely un-scanned item.

Reporting includes the value of products saved through informed supervisor interventions and the number of alerts not responded to due to a supervisor not being available.

REGISTER OPERATOR FRAUD

Beehive Operator

“They just made five hundred dollars in two hours processing cash refunds without a customer.”

“Here you go mate, this one’s on the house.”

Beehive Operator focuses the efforts of your security team when dealing with internal fraud and loss at the register. High risk transactions such as refunds and discounts are identified for review based on Point of Sale (PoS) system records and automated video analysis. This unique capability allows the system to isolate refunds with no customer, missing supervisors for large refunds and discounts, and actions that look like a product being scanned which do not result in a PoS entry.

During review the full transaction details are presented along with video of register at the time of the transaction to simplify identification of fraud and theft. Once theft is identified other transactions by the staff member can be checked to establish longer term behavior patterns and gather evidence.

RETURNS FRAUD

Beehive Returns

“You were not carrying that when you entered the store.”

Retailers with customer friendly “no–receipt” return policies take a calculated risk knowing that some returns will be fraudulent. Beehive Returns supports returns desk staff by allowing them to view automatically isolated images of the customer currently standing at the returns desk at the time they entered the store, enabling them in most cases to determine whether or not the returned item was actually brought to the store, or whether it is simply an item of stock that was picked up and presented as a “return”.

OFFICE SPACE OPTIMISATION

Beehive SWARM

“There are enough hot desks available ninety five days out of one hundred – and on those five days less than four missed a spot.”

SWARM uses sensors to detects arrivals and departures at office desks, and counts the number of occupied desks by department. For collaboration spaces without fixed seating positions Meeting Space Analyser is normally deployed alongside SWARM.

SWARM measures office desk utilisation, but the statistical model it builds up can be used to measure occupancy shortfalls despite there being more people than desk sensors. This allows workplace planners to confidently allocate just enough office spaces to meet service levels that allow for occasional shortfalls, knowing that they wont be blind to the shortfalls when they occur.

COVID-19
Compliance

Make revenue safely in the “new normal” through effective management of social distancing across your location network. While front line staff have the main role to play in keeping staff and customers safe, head office needs a way to confirm that consistent policies are being applied.

85
Compliance Score
129
Hours of Non-Compliance
COVID-19 Compliance Software

Operate safe businesses in the “new normal” through effective management of social distancing across your location network

Directors have a direct legal duty to implement and monitor systems which ensure safe working conditions in their workplaces (WHS Act 2011)

BeeHive provides a system to effectively manage Covid risks which enables you to assure your customers and staff that your place/s of business meet regulations

Risks range from non compliance with regulations leading to fines through to actual disease outbreaks with severe health, human resources, repetitional and revenue impacts.

Our COVID dashboard allows head office to observe trends in social distancing compliance across their organisation so that outliers can be identified quickly and managed with training or modified processes and layouts.

Importantly, beyond the Covid-19 the Beehive hardware installed can be used for any of our applications, so investing in compliance now can have ongoing benefits for your organisation into the future e.g. benchmarking the new norm in property utilisation to inform opportunities to reduce the costs of property

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